Made to be part of your life
SaraGaia porcelain is made to be used, returned to, and lived with over time. Each piece carries the character of mineral glaze, hand-finishing, and fire; thoughtful care helps preserve that character while allowing it to become part of your everyday rituals.
Begin simply
Rinse your piece with clean water before its first use. Wash it gently with mild soap if needed, then dry it thoroughly with a soft cloth.
Made for the table, not the display case
Use your SaraGaia piece for the drinks and moments that make up your day. It is made to hold coffee, tea, water, wine, and more - to be present in use, not kept away from it.
Porcelain responds best to gradual change. Avoid sudden or extreme shifts in temperature: for example, do not pour boiling liquid into a vessel that is very cold, and allow a hot piece to cool before rinsing it with cold water.
Gentle care, after each use
Hand wash with warm water, mild soap, and a soft sponge or cloth. Rinse well and dry thoroughly after washing.
For tea or coffee marks, soak the piece in warm, soapy water first. If a mark remains, use a small amount of baking soda with water and rub very gently using a soft cloth. Rinse thoroughly afterwards.
DO
Use mild soap and a soft sponge.
Clean soon after use, especially after tea, coffee, or wine.
Dry the piece fully before storing it.
AVOID
Steel wool, abrasive pads, or scouring powders.
Bleach, strong acids, strong alkaline cleaners, or harsh chemical detergents.
Leaving liquids inside the piece for extended periods.
Allow the material to remain itself
Mineral glaze is not a flat industrial coating. Its depth, movement, tone, and small variations are part of how the piece is made - and part of why no two pieces are exactly alike.
With regular use, you may notice subtle signs of life on the surface. Care for the piece gently, rather than trying to make it look mechanically new. If you are ever unsure whether a mark is normal, contact us with clear photographs and we will be glad to help.
Store with care
Make sure your piece is completely dry before putting it away. If you stack porcelain, place a soft cloth, felt, or tissue between pieces to prevent friction and surface contact.
Store in a dry place and avoid prolonged direct sunlight or areas where the piece may be knocked or exposed to sudden temperature changes.
When in doubt, pause and ask
If a piece develops a crack, chip, or sharp edge, stop using it for food or drink until it has been assessed. Please email clear photographs of the piece, the affected area, and your order details to support@saragaia.com.
If your order arrived damaged in transit, contact us within 7 days of delivery. Include photographs of the item, its packaging, and the shipping label so that we can review the issue and help with an appropriate solution.
Care FAQ
Yes. SaraGaia pieces are made for everyday rituals and intended use. Gentle handling and regular care will help you enjoy them for a long time.
Please follow the care guidance shown on the relevant product page. Where no specific guidance is shown, we recommend hand washing and avoiding sudden temperature changes to protect the piece over time.
Soak the piece in warm, soapy water, then wash gently with a soft sponge. For a persistent mark, use a small amount of baking soda mixed with water and rub gently with a soft cloth. Do not use abrasive tools or harsh cleaners.
Mineral glaze responds to the form, the kiln, and the fire. Small differences in tone, movement, texture, and depth are a natural part of the process. Your piece will belong to the same visual character while remaining individual.
Email us at support@saragaia.com with photographs and a short description of your question. We will be happy to help you care for your piece.
Made to be kept close
The most meaningful objects are not preserved from life. They gather meaning through it. Care for your SaraGaia piece well, use it often, and let it become recognisably yours.