We ship all day long and typically process all orders within one day. If you place an order after 9 AM, it will ship the following day. Once your order is picked up by the courier, we'll send you an email with tracking information. Please allow up to 48 hours for the courier to submit the initial scan.

You can login to your account to check the status of your order or track your package.

In our experience with missing packages, most have turned up within a few days. Holiday rushes, inclement weather, and other factors may cause delivery delays.

To save time, couriers will sometimes scan packages as delivered once they are loaded on the delivery truck. Please allow them a couple extra days to deliver it to your door.

If you don't receive your juicer within a week, please contact us with your order number, correct shipping address and proof of missing package (security footage, message from the post office, etc.), so we can file a claim and work to resolve the issue as quickly as possible!

In some cases we're able to intercept an order before it ships. If your order has already shipped we may still be able to help but will need to act quickly. If you've made this order by mistake please contact us right away.

Sugarcane
Due to its extreme hardness, sugarcane can damage the internal components of our bladeless product.

Peach, Mango
Fruits with large pits, such as peaches and mangoes, need to have the pits removed first.

1. Soak the seeds in clean water for 6 hours before planting, then place them at the bottom of the planting sponge soaked in water for 5 minutes.
2. Insert the planting sponge into the planting basket, place it into the hole of the planting panel, cover with the seedling dome, and turn on the grow light.
3. Add 3L of clean water for the first time; do not exceed this amount.
4. Observe whether the seeds sprout within 1-3 days; remove the seedling dome immediately after sprouting, and add nutrient solution once the larger leaves emerge.