After you placed an order you will receive an email with the details of your order and you'll receive a shipping confirmation email with a tracking number when the order ships. You can also contact us at support@saragaia.com to check your order status.

Orders start being processed immediately after placement, we may not be able to cancel your order. If you need to change your order please contact us right away so we can accommodate you in every way possible.

After your order has been shipped, it cannot be cancelled. The return policy will be applicable.

Our standard processing times vary from 1-7 business days depending on the item you ordered.

In the case you receive merchandise that is damaged, incorrect or incomplete, please contact us immediately so we can make it right. For faster assistance please email us with you return or exchange claim at support@saragaia.com with your order number, contact information and photos of possible damages. Keep all items and packaging materials until your claim is resolved.

If we are out of stock of the item you need replacement we will let you know when is back in stock or suggest you with a suitable replacement.

Please note, we cannot honor damage claims without proper documentation of the damages and identification of the package.  

All products must be new, unused and with the original packaging to be accepted.

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

Our orders are shipped with multiple carriers and will have multiple tracking numbers. Make sure to check the shipping confirmation email when you receive it, all tracking numbers will be available through your order page for you to check delivery and status.  

Most shipments will have updates available 1-3 business days after dispatch. 

Nonetheless, not all shipping methods behave the same way. Some packages do some internal travelling which is not necessarily recorded before starting to show in-transit updates. If you need any help understanding your package tracking link, please email us at support@saragaia.

At times, there will be delivery exceptions and you will be asked to pick up your package at the local post office. We always intend for our orders to be directly delivered to you, but it is out of our hands when this situation happens. Please contact your local post office directly to arrange redelivery or pick up your parcel. If the parcel is returned to the sender, it will be subject to our return fees. 

If you missed your delivery you will need to reschedule the delivery via the logistics provider’s website. Packages are held for 3-7 days, please schedule your re-delivery as soon as possible. If items are returned to sender please contact us immediately for assistance. Shipping fees will apply.

If a wrong shipping address was used, please contact us immediately so we can rectify the error prior to dispatch. If the order is dispatched & delivered using an incorrect address provided by the customer, we do not offer refunds or replacements. 

Orders returned to sender due to buyer's neglect (not picking up parcels, wrong delivery address, not paying customs fees) will be considered a buyer's remorse return and customer will be held responsiblefor return shipping as well as original shipping charges. 

For orders lost in transit, we can replace at no extra cost.

Please note, we are not responsible for orders lost after delivery or stolen. We recommend choosing to insure your package to receive a full refund or replacement in the case this occurs. If your package is insured, please contact us no later than 7 days after delivery of your order so we can help process your claim. 

We take every measure on our control to protect against the loss, miss use or alteration of the information. Our store iscertified Level 1 PCI compliant so all our credit card transactions are secured to highest standards.

Please click on the link at the bottom of you email to remove yourself from our mailing list. This process can take 3-5 business days.