After you placed an order you will receive an email with the details of your order and you'll receive a shipping confirmation email with a tracking number when the order ships. You can also contact us at support@saragaia.com to check your order status.

Orders start being processed immediately after placement, we may not be able to cancel your order. If you need to change your order please contact us right away so we can accommodate you in every way possible.

After your order has been shipped, it cannot be cancelled. The return policy will be applicable.

Our standard processing times vary from 1-7 business days depending on the item you ordered. Customized orders and made to order items will require 5 -10 business days processing times.

• Personalized items or custom orders
• Items specified as not returnable
• Gift cards
• Any product that has been modified, installed, or used in any way
• Items that are not in resalable condition or items missing the original packaging
• Final sale, open box, and clearance items
• Orders totaling over $2,000 on multiple quantities of the same product.
• Orders of 5 or more items.
• Items over 14 days of delivery.

In the case you receive merchandise that is damaged, incorrect or incomplete, please contact us immediately so we can make it right. For faster assistance please email us with you return or exchange claim at support@saragaia.com with your order number, contact information and photos of possible damages. Keep all items and packaging materials until your claim is resolved.

If we are out of stock of the item you need replacement we will let you know when is back in stock or suggest you with a suitable replacement.

Please note, we cannot honor damage claims without proper documentation of the damages and identification of the package.  

All products must be new, unused and with the original packaging to be accepted.

Unfortunately, we cannot adjust prices after an order is placed. Our sale prices are valid for certain times only and we do not adjust pricing for orders placed prior to the sales offered.  

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

Our orders are shipped with multiple carriers and will have multiple tracking numbers. Make sure to check the shipping confirmation email when you receive it, all tracking numbers will be available through your order page for you to check delivery and status.  

For us to guarantee 100% satisfaction, we offer order protection via Route insurance in the case packages get lost in transit, damaged or stolen. 

We ship to the United States (48 continuous States), France, Germany, Norway, Spain (51 of 52 provinces), Sweden, Austria, Belgium, Luxembourg, Netherlands, Switzerland, United Kingdom (England) & Italy.

We offer economy standard shipping to all orders to US and Canada. Shipping costs are calculated at checkout.

Most shipments will have updates available 1-3 business days after dispatch. 

Nonetheless, not all shipping methods behave the same way. Some packages do some internal travelling which is not necessarily recorded before starting to show in-transit updates. If you need any help understanding your package tracking link, please email us at  support@saragaia.com

For orders that have delays outside of the norm, we can offer a replacement based on product availability. 

Replacement items will be sent free of charge. Only shipping fees will be charged to ensure the return of the extra products. The shipping Fees will be refunded once the return product is received. The shipping Fee  of the replacement item will depend on quantity and the product. Typically the same shipping cost as in original order.

If a wrong shipping address was used, please contact us immediately so we can rectify the error prior to dispatch. If the order is dispatched & delivered using an incorrect address provided by the customer, we do not offer refunds or replacements. 

We take every measure on our control to protect against the loss, miss use or alteration of the information. Our store iscertified Level 1 PCI compliant so all our credit card transactions are secured to highest standards.

Yes, all our ceramic is protected with bubble wrap and foam fillers and packed in size appropriate boxes. Route insurance does not cover ceramic items but if your order arrives broken, we will take responsibility for it and offer a replacement or a full refund. Please contact us immediately if this happens to you.